Increase guest satisfaction. Sell more.
Drive Revenue, Reviews, Repeaters & Reduce Costs with the power of AI.
Mobile, WiFi & TV apps, Powerful Integrations and Guest Analytics.
Seeing is Believing
Let’s schedule a demo, to see how you can consistently drive your hotel’s RevPAR in a cost-efficient way.
During stay Hotels are mostly Blind
…regarding how guests spend their time and money.
And even when they know something, they cannot influence purchasing behavior.
This is how we help them change that, at scale.
Link Key Stakeholders' Systems
Local Businesses & Content Partners
Hoteliers can choose from our hand-picked marketplace partners, like restaurants, retailers or activity providers. Our turnkey solution handles commissions & logistics, so they can focus on delighting guests.
Destination Management Companies
The 1st platform that integrates APIs from leading DMCs, under the same roof.
Pulling PMS data, we match guests with their respective DMC, respecting any existing hotel-DMC contractual agreements. E.g. a guest using the apps only sees excursions from her DMC.
We enrich DMCs’ content, offer unprecedented analytics and enable guest targeting using hotel’s awareness channels.
Property Management Systems
We integrate with the leading Hotel Property Management System (or PMS), like Oracle Hospitality’s Micros Opera or Protel to: i) deliver timely info to guests, in their language, ii) use their personal data for fast check-outs in our apps.
Booking engine for Hotel Restaurants
Real time availability
Linked with Exclusivi TV & Mobile apps, offers real-time bookings. Supports voucher-based business scenarios.
Booking web-interface for Hotel Staff
Digitizing the mostly paper-based reservation process for restaurants & activities.
Offer personalized, visual discovery
Cross-platform TV apps
Exclusivi works with any Smart TV, leveraging our proprietary cross-platform tools.
Alternatively, we turn any hotel room TV to a Smart TV & wifi access point, leveraging our partnership with ZTE, the #1 IPTV box manufacturer globally.
Guests are always 1-tap away from purchase
With industry leading integration of Wifi portal, PMS & mobile apps, Exclusivi achieves record download & conversion rates.
Stay close with hotel guests with personal communication via the WiFi captive portal.
Collect Guest Feedback, the easy way
Collect Net Promoter Score and create stunning Surveys, which guests can complete without tedious sign-ups.
We partner with leading retailers, from Jewelery & Art Shops to local Fashion Designers and Producers, integrating with their eCommerce systems & helping them setting up their TV-shop.
Speak your guests language
As Chinese travellers are disproportionately keen to shop, our specialized partners help retailers communicate their offerings in Mandarin.
Seamless checkouts with no data entry
Booking is done with no data entry at all: using PMS personal data and linking with agency rep or charging their room. This is frictionless, instantly gratifying eCommerce, made possible in a hotel context.
Upgraded room entertainment
Streaming Apps and Games
VOD apps like YouTube or Netflix and Android TV Games can be installed on demand.
IPTV that just works
Optional Sat>IP multicast server turning free-to-air Satelitte channels to IPTV feeds; multiplying the Live TV options, without affecting the hotel’s internet connection.
Content from external sources, from USB sticks to Apple TVs, can be distributed to all hotel rooms.
Analyze Behaviour vs Demographics
PMS Data meets App Analytics
We uniquely combine personal & reservation details from PMS with in-app analytics.
We create consolidated profile for each guest, capturing every in-app interaction and response to our campaigns.
With powerful segmentation we identify patterns across nationalities, board types and family statuses.
Hyper-targeting accross the guest journey
Add a layer of human insights
Our UX research team performs immersive field research and drafts typical guest personas (example here).
In-destination marketing Automation
We combine PMS data, app analytics & human insights to design Automated Email & Push Notification campaigns during the stay.
Notifications that drive action
Notifications that are targeted, timely, relevant and in the guest’s language.
We continuously A/B test and generate of best practices, leveraged at scale across our network.